Frequently Asked Questions

  • We may customise products on request. This very much depends on order size and the details of the customisation requested. Contact us for more information at hello@bothy.studio

  • We aim to reply to all inquiries as soon as possible - expect a response within 1-3 business days.

  • Plywood is an innovative product providing superior stability for furniture goods with some opprotunities to pass on cost savings. It is also typically more sustainable.

  • Formica is a durable high pressture laminate used for countertops, cabinets and furniture surfaces. It is made by pressing layers of paper with a heat-cured synthetic resin, creating a hard, heat-resistant, and easy-to-clean surface that comes in many colors, patterns, and finishes.

  • Plywood and formica will develop a patina during normal use. Avoid high impact collisions or hard scratching. Wipe with a damp cloth.

  • We accept all major cards and e-transfers.

  • We produce our products in batches. Details regarding the next batch production date will be provided at the time of check out.

  • You can cancel or amend an order up to the beginning of production of that batch.

  • You will receive emails about production of your order and emails indicating dispatch. We send our furniture by tracked shipping options so you will be able to track your order in shipping.

  • At this time we ship within Canada but with time we will add more shipping locations. We may provide shipping to your location on request.

  • Shipping times depend on the size of your order - please see your order confirmation for further detail.

  • If your order has been damaged by the shipper please refuse receipt of the item and the shipper will return it to us. Otherwise contact us as soon as possible with details of the damage and we will make it right.

  • You can find more details on this here

  • Find our privacy policy here