returns Policy

We take great care at Bothy.Studio to ensure that every piece that leaves the workshop is made and finished to an acceptable standard. If however you are not completely satisfied with your order or have changed your mind, you may return your items within 14 days of delivery, subject to the policy detailed below.

All items for return should be sent back in perfect condition, unused, in the original packaging and fit for resale.

Should you wish to return an item, you are responsible for shipping it back to Bothy.Studio.  We recommend making sure it is sufficiently protected and packed as well as properly insured as any damage in transit to the returned item will be at the customer’s risk. 

Upon receiving the returned item in excellent condition we will issue a full refund to the card used for the original payment, minus any transportation or postage costs. These costs vary per item and we will let you know how much has been deducted from your refund. Please note that refunds can take up to 45 days from receiving the returned item.

Damaged Items

We take great care packing orders to be sent out for delivery in order to avoid any damage in transit. Please inspect your order upon delivery. If you notice any damage to the outside of the packaging, we kindly ask you to notify the courier company and mark it down on the delivery slip.

Should your item, unfortunately, arrive broken or damaged please contact us as soon as possible at hello@bothy.studio.

If you collect your order from us please check the item before accepting it.

Faulty Items

If you have received a faulty item we will do our utmost to rectify this error. Please contact us at hello@bothy.studio. Please include photos and a full description of the fault. We will then organise a repair, replacement or refund for the faulty item (a refund including a refund of any delivery or return costs.)